Our Privacy Policy

Effective Date: July, 2021

Protecting your privacy is important to Pantry Fried Chicken. This Pantry Fried Chicken Privacy Policy (’Policy’) describes how Pantry Fried Chicken and its subsidiaries and affiliated companies collect, use, disclose and safeguard the personal information you provide on Pantry Fried Chicken’s websites, www.PantryFriedChicken.com and www.pantryfriedchicken.com, and through or in connection with our mobile app or other software, and Internet-enabled programs and services sponsored by Pantry Fried Chicken (the “Sites”), as well as information collected when you visit our stores or otherwise communicate or interact with Pantry Fried Chicken. If you do not agree with Pantry Fried Chicken’s Terms & Conditions or this Privacy Policy, please discontinue use of our websites and mobile applications immediately.

Information Collection, Use and Sharing

Pantry Fried Chicken may collect certain categories of information about you from different sources, and may use such information for certain reasons. Those categories of information, sources of information, purposes for collection and categories of recipients are set forth below:

Identifying information, such as your first and last name, email, telephone number and postal address. Pantry Fried Chicken may collect this information from you when you interact with Pantry Fried Chicken. Some examples are when you:

Correspond or communicate with us by phone, e-mail or otherwise;

Register or create an account on the Sites;

Participate in a contest, sweepstakes or an online survey;

Use our mobile apps to buy goods using a Pantry Fried Chicken gift card;

Sign up for our rewards program or other program or club;

Sign up for email and/or SMS news and alerts; or

Use social media to interact with us, or to share something from our Sites with others (we will receive information about what you share and other details that may be based on your social media privacy settings).

We may use identifying information about you to:

Send you updates on the latest Pantry Fried Chicken news, including information about new products, services, and offers that may be of interest to you including co-branded offers and affiliate and partner offers.

Process and manage your purchase and use of Pantry Fried Chicken products and services, including your accounts and program participation.

Respond to your customer service inquiries, post your comments or statements on any blog or other online forum maintained on our website and other websites, or take other actions in response to your inquiries or other website activities.

Create personalized promotions by combining your personal information with non-personal information about you, such as the amounts and types of purchases you make or any benefits you receive through our programs.

Communicate with you about your orders or purchases, your services, accounts and program participation, a contest or sweepstakes you have entered, product recalls that may affect you, and your requests for information.

Learn more about our customers so that we can develop better products and services.

Personal information collected by any part or department of Pantry Fried Chicken’s business will be used in accordance with this Privacy Policy and may be shared with other parts or departments of Pantry Fried Chicken’s business and with our business partners, including third parties, for use in accordance with this Privacy Policy.

Pantry Fried Chicken may share your personal information with companies that provide support services to us. Some examples of things service providers may do that may involve your personal information are:

Authorization of credit cards, order fulfillment, sweepstakes and contests, our rewards program, and cobranded or joint product and service promotions.

Developing, hosting or maintaining the Sites on behalf of Pantry Fried Chicken.

Warehousing product, personalizing product and performing order fulfillment and shipping services on behalf of Pantry Fried Chicken or on your behalf and at your request.

Aggregating customer information and/or improving customer service. We may then share such aggregated information with prospective marketing partners and advertisers.

Marketing our products and services (such as email vendors).

Payment information, such as account or credit card number. We collect this information from you when you make an online or in-store purchase and we may use your payment information in order to fulfill product purchases and process transactions. We may share your payment information with third parties that process transactions and payments, fulfill orders or provide customer service.

Technical and computer and connection information, such as your internet service provider’s address, your internet protocol or IP address, your MAC address, your operating system, the web page from which you came, your web browser software, the type of handheld or mobile device used to link to the web page, and the language and time zone settings on your web browser. We may also collect a record of your activity or your “clickstream” while visiting the Sites.

Such information will be collected from you automatically when you visit the Sites. We may also collect any information you enter, share or that can be obtained from your use of our apps, games, contests, or promotions. We may use “cookies” of different types to recognize your computer. A cookie is a small text file that a website, online application, or e-mail may save to your internet browser and/or your computer’s hard drive for use in subsequent visits to the Sites or other sites. See “Cookies Policy” below for more information.

We may use web beacons, match scripts, pixel tags or similar technologies that allow us to know if a particular web page was visited, an e-mail opened, links in the email utilized or if the advertisements on the Sites or other sites were effective. In some instances, these technologies may allow us to match activities with particular users.

The purpose of Pantry Fried Chicken collecting the information described in this Section 3 is to provide you with access to certain areas and features of the Sites, tailor content, advertisements, and offers we provide you, and improve the Sites and/or for internal business purposes.

We may use a device identifier to, among other things, administer the Sites, help diagnose problems with our servers, analyze trends, track users’ web page movements, help identify you and your shopping cart, and gather broad demographic information for aggregate use.

We may share the information described in this Section 3 with third parties that analyze data, host, or operate our Sites.

Location information, such as the physical location of your device based on, for example, satellite, cell phone tower or Wi-Fi signal. Our mobile applications may collect geo-location information, including from the GPS function on your mobile device. You can opt-out of sharing your geo-location information by changing the settings on your mobile device. If you choose to opt-out, it may disable certain features of our mobile applications.

We may use location information in a variety of ways, including to determine which of our store locations may be closest to you, whether you are within the allowed geographical ordering range of one of our stores, and to offer products and services to you. The recipients of your location information are the same recipients set forth in Section 1 (“Identifying Information”) above.

Accident information, such as details about any accident or injury in our stores. We may collect this information to get you the help that you need or to deal with emergency services, insurance, and claims. We may share this information with law enforcement and other governmental authorities in accordance with applicable law, and with our professional advisors.

Suspected crime information, such as details of your identity, image, name and address, suspected or alleged thefts, fraud, assault, or other criminal behavior. We may collect this information from crime and fraud prevention agencies, from you, from witnesses, and from the police, to protect customers, the public, and our business against the risks of crime. We may share this information with law enforcement and other governmental authorities in accordance with applicable law, and with our professional advisors.

Other Sources

We may receive your personal information from other persons if that person has sent you a gift card or product via the Sites.

Combined Information and Internet Based Advertising

Information you provide at Pantry Fried Chicken retail stores may be combined with information that you provide online at the Sites, as well as with information about your interests and purchases we collect automatically. The information you provide to Pantry Fried Chicken may also be combined with demographic and other information that is available from other sources in order to allow Pantry Fried Chicken to better communicate with you and enhance our customer service and your shopping experience.

We participate in interest-based advertising and we or others may use information about you to deliver to you or allow you to see certain advertising based on your interests, searches you perform, information you provide, or your activity on the Sites or other websites.

Pantry Fried Chicken may also use this information to analyze and manage its businesses. Aggregate or combined data is collected from online and offline facilities and may be used to enhance the ability of Pantry Fried Chicken to communicate with you and to support business functions such as internal business processes, marketing, authentication, customer service, fraud prevention, and public safety and legal functions. See below for more information.

Record Retention

We will retain your information for as long as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.


If you provide us with your email or postal address, or have done so in the past, we will ask you if we can use it to send you updates on the latest Pantry Fried Chicken news. If you do not want us to contact you, you can choose to “opt out,” and Pantry Fried Chicken will respect your wishes.

If you opt out of receiving promotional communications from us whether online or on your mobile device, we may still send you non-promotional communications such as emails about your Pantry Fried Chicken account, if you have one, or our ongoing business relations.

Sharing In Connection with Business Transfers

In the event that a store, division or part or all of Pantry Fried Chicken is bought, sold or otherwise transferred, or is in the process of a potential transaction, customer information will likely be shared for evaluation purposes and included among the transferred business assets.

Sharing To Comply with Laws

Pantry Fried Chicken may also disclose specific information when such disclosure appears necessary to comply with the law, a subpoena or other litigation process or to protect the interests or safety of its visitors and customers, Pantry Fried Chicken employees or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.


Any sweepstakes, raffles, surveys, games, or similar promotions offered by Pantry Fried Chicken may be governed by specific rules and terms and conditions that are separate from and in addition to this Privacy Policy. By participating in any such sweepstakes, contest, raffle, survey, game, or similar promotion, you will become subject to those rules, including but not limited to receiving emails containing promotional communications and/or Pantry Fried Chicken Rewards information.

Do Not Track

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, Pantry Fried Chicken and the Sites do not recognize DNT.

Data Security

Pantry Fried Chicken is fully committed to data security. We use security techniques on the Sites to help protect against the loss, misuse or alteration of information collected from you at the Sites. When you access your account information or transmit personally identifiable data to the Sites, that information is stored on servers that the Sites have attempted to secure from unauthorized access or intrusion. “Secure Socket Layer” software encrypts personal information you transmit to the Sites. However, while we strive to protect your personal information, we cannot ensure the security of the information you transmit to us. In this regard, we urge you to take every precaution to protect your personal data while you are on the Internet. At a minimum, we encourage you to make sure that you are using a secure browser as you surf the Internet.

Cookies Policy

The Sites use “cookies,” which are small pieces of information stored by your browser or other application on your computer’s browser or hard drive. The cookies are used to connect your computer with information stored about your online activity, searches, preferences and product purchases both within the same website visit and from one visit to the next on Pantry Fried Chicken and/or other websites. (Some examples of this data include your account preferences, user specific information on pages accessed, searched terms or addresses entered, and previous visits to the site.) The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies or how to disable cookies altogether. If you reject cookies, you may not be able to participate in certain activities or receive a promotion tailored to you. The Sites do not control and do not guarantee the effectiveness of browser-based tools for managing cookies.

We or our partners may also use Flash cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, and personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our Sites by measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser may not remove Flash cookies. Click here to learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

We may also use web beacons, which are electronic images that may be used on our websites or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.

We may combine the information we collect through cookies, web beacons, or other technology tools with other information we have collected from you or information from other sources.

Social Media

We maintain a social media presence, such as a Pantry Fried Chicken Facebook page, a Pantry Fried Chicken Instagram page and Pantry Fried Chicken Twitter feed. You can interact with us through social media, such as by entering our contests, posting content, sharing material from www.PantryFriedChicken.com’s websites, and using our social media plug-ins. When you interact with us using social media, we may receive information such as your user ID, your profile picture, photos you post, and similar information, which is often determined by your privacy settings at social media sites. We may use the information for the same types of purposes we describe throughout this Privacy Policy. Your use of social media sites is primarily governed by the site operators’ privacy policies and terms of service, and the information you share with us and with others is largely controlled by the privacy settings you have established at those sites. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the privacy policy posted on any external site before disclosing any personal information. Please contact those websites directly if you have any questions about their privacy policies.

Network and Interest-Based Advertising

We may also enter into agreements with third parties that possess technology that allows the Sites to use targeting or advertising cookies to see which areas and features are popular, count visits to our Sites and customize the advertising and marketing messages you receive on the Sites. This information may be shared with these third parties for this purpose. The Sites may use Google Analytics and the third-party cookie DoubleClick to optimize our Sites based on the traffic we receive and assist with marketing. To learn more about Google Analytics, including options for opting out and/or managing the ads you may see online please visit: www.google.com/policies/privacy/partners.

We also provide interest-based advertising about our products and services on other parties’ websites. We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to the Sites and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Sites and elsewhere over time. Other companies may also use such technology to advertise on our Sites. You have the choice to tell us not to collect and use this information. If you would like more information about this practice and to know your choices concerning interest-based ads, visit https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options or www.aboutads.info/choices

Updates or Changes to Your Information

You may update or change your personal information by calling us at 1-800-444-9292 and a representative will instruct you on how to update or change your personal information. You can also use the contact form on www.PantryFriedChicken.com. To change your shipping or billing information for www.PantryFriedChicken.com orders, log on, select “My Account” and make the appropriate changes.

Children’s Privacy

The Sites do not knowingly solicit or collect personally identifiable information online from children under the age of 13 without prior verifiable parental consent. If Pantry Fried Chicken learns that a child under the age of 13 has submitted personally identifiable information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law).

Company Commitment to Privacy

Pantry Fried Chicken’s privacy policy is subject to change at any time and without notice. For updates, please return here. You agree that the information that we gather now will be subject to the Privacy Policy in effect at the time of use.

For the 12-month period prior to the date of this Privacy Policy, Pantry Fried Chicken has not sold any personal information about its customers.

Last updated: July, 2021

Get Pantry Fried Chicken newsletter in your inbox!
Sign-up for the latest news, offers, and exclusive promotions from Pantry Fried Chicken.