Terms & Conditions


Welcome to Pantry Fried Chicken. We’re glad you’re here. Our services, all of which may be accessed through our website, mobile platform, and stores (our “Sites”), which includes but is not limited to PFC STATION®, Pantry Pass Rewards (the “PFC Station Businesses”). These terms of use (“Terms”) apply to all of our Sites. This is a legally binding agreement between you and Pantry Fried Chicken. By accepting these Terms, you are contracting with Pantry Fried Chicken. We hope you will familiarize yourself with these Terms, because they reflect our understanding of how our Sites operate, what you can expect from us, and what we expect from you. If there’s anything you don’t understand, ask us, either by sending us a note or calling our customer service line at 336-883-4814 ext. 5.

These Terms along with our Privacy Policy make up our policies for use of our Sites. Upon downloading and/or each time you access the Sites, you are agreeing to these Terms and our Privacy Policy. From time to time, we update our Terms, so please check back often. You can find out when these Terms were last revised by referring to the “Last Updated” legend at the end of the Terms.


You are one of our many visitors, or Customers who enjoy exemplary customer service, great products, services, programs, and great value.


We try to make our Sites a place you feel comfortable visiting and using, and while we cannot guarantee every statement on the Sites is accurately communicated, we do work hard to make sure the information we provide is thorough and accurate. From recipes, to health notices, to nutritional and labeling information, and special offers, our goal is to keep you informed about your shopping experience. Because manufacturers may change information contained on a label without notifying us, we provide this information as a guideline only. Always look critically at any information presented to you and always read current labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer.

We may also provide you with links to other sites. While we do make efforts to insure the links we provide you are accurate and informational, we don’t have control over the information contained on those sites, so we do not guarantee the quality of information or any other statements made on those sites. When you click on a link that takes you away from our Sites, or opens a browser window on your mobile device, you are leaving Pantry Fried Chicken online environment and no longer subject to these Terms. Please check the Terms of Use for all other sites you visit. When you use the store locator and other locator functions on our Sites you are subject to the Google Maps terms of use.

We may offer special programs through our Sites. Some programs, such as the PFC Rewards program, have program rules. You can view the those rules here. We also work with third parties from time to time to offer you additional savings and information (“Vendors”). Since Vendors with whom we work are not part of Pantry Fried Chicken, we do not control or warrant their services. In addition, we may discontinue our relationship with a specific Vendor at any time. Please check with Vendor sites directly for their terms of use.


Our Sites may be accessed without registering with us. You are always welcome to browse our Sites as a visitor (“Visitor’). You may also register on the Sites as a customer, and if you have an Pantry Pass card, you may choose to register that card on our Sites (collectively “Customers’). Customers may be able to download special offers directly to their cards, which will be automatically redeemed when the card is scanned at checkout with qualifying purchases. Special offers may also be scanned from our mobile app. Customers may also receive email offers from us. For more information on the Pantry Pass Rewards program, click here.


Portions of our Sites accept cookies. A Cookie is a piece of computer data that the computer reads. It recognizes your internet address but does not personally identify you. Cookies are used by our website server to make your navigation of our Sites easier and more useful. You may turn off Cookies by choosing to do so in your Internet browser. By turning off Cookies, you may not have the same experience as you would with the Cookies enabled, but you will still be able to access much of the Sites.


We respect you, our Customers, and expect you to do the same while you are using our Site. You are free to use and enjoy the Sites for your non-commercial benefit, but you may not engage in behavior that could undermine the stability or security of the Sites, subject us to legal liability, do anything that would compromise the trust we have with our customers, or use our Sites for anything but its intended uses, namely, getting to know our Stores and programs.

You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

In cases where we allow community forums or reviews, we ask that you act appropriately when sharing information with others, and not harass, defame, use inflammatory or objectionable language, or engage in inappropriate activity while on the Sites. The same is true for any images you might upload to our Sites, where we allow them: please make certain those images are ones you own, are not offensive or inflammatory, and do not infringe the rights of others. While we do not generally review content that our customers share with each other, we may remove community discussions or other customer content if we have been alerted that content is offensive under our standards.

In addition to the community forums we operate, many of you have shared with us a story, image, video, even text from our “My PFC Station Advantage” campaign. We love your stories and may want to share them with others. When you send us a story in any form, you agree that we may use all or part of your story, edited for practical or marketing reasons and possible grouped with other stories, for marketing purposes. It’s still your story, but when you send it to our Site, you give us permission to use it without compensation to you. You also waive any equitable rights with respect to ownership of any material you post. If you are not comfortable with giving us this permission, please don’t upload stories and information to our Site.


We make various promotional offers from time to time on our Sites. Some offers may be informational and found only on our Sites. Coupons may be printed, or may be downloaded to your Pantry Pass Rewards card (if you are a Customer), and in some cases, may be scanned from our app. We ask that you review the guidelines associated with each special offer, as they will differ. Manufacturers’ coupon warranties are maintained by the individual manufacturers. Coupons offered by Pantry Fried Chicken will each have relevant information about the duration and limitations of the coupon. In the event we have inadvertently made a typographical error on any coupon or special offer, we reserve the right to suspend redemption or terminate altogether the coupon or offer.

We may also offer our visitors and/or Customers the opportunity to participate in Contests and Sweepstakes. In each case, please check the rules associated with the particular promotion to determine your eligibility and to review any privacy concerns you may have.


We offer the PFC CURBSIDE service to you so that you may order your menu items online and have your order delivered right to your car at the store you select or via home delivery in certain locations. Pricing and product availability are estimates only and are subject to change without notice prior to delivery to your car or home. This means that if you schedule a delivery for a future date, the price of the products may change depending on the time you place your order online and the time that you arrive at the store to receive your items, or when your items are processed for home delivery. You will ultimately be charged the prices shown and offered the promotions that are in effect at the time of delivery to your car, or when your items are processed for home delivery.

Payment for PFC CURBSIDE services may be made via most credit cards or Pantry Fried Chicken gift card, and in some cases with cash. Payment for home delivery must be made online via credit card. You can pay for your order online. All relevant credit card information is encrypted to minimize instances of fraud.

Deliveries to your car or home are subject to service based fees. You will be asked to pay once your items are delivered to your car or when your items have been prepared for home delivery. Valid promotions, or additional offers that are in effect at the time of delivery to your car or home will be honored at the time you make your final payment for your order. Paper coupons can only be accepted if you choose to pay for your PFC CURBSIDE order at the time of pick-up. Paper coupons will not be accepted for home delivery. You may cancel your order online up until four hours prior to the pick-up or delivery time at no cost. In case of emergencies, you may cancel your order by calling the PFC CURBSIDE department at your pick-up location phone number.

We offer alcohol delivery to your car or home from select locations. If you are in the coverage area for this service, beer or wine may be available through the PFC CURBSIDE service. You must be 21 or older in order to place or receive an alcohol delivery to your car or home. You will not use PFC CURBSIDE to order alcoholic products unless you are 21 years of age or older and you will not furnish alcohol products obtained through PFC CURBSIDE to any person who is not a lawful consumer. You agree that you will comply with all applicable laws related to the sale and furnishing of alcohol and will not cause any of Pantry Fried Chicken or third party delivery contractors to contravene or violate any applicable laws. You agree that upon delivery of alcohol products the recipient will provide valid government-issued photo identification to the delivery personnel and that the recipient will not be intoxicated when receiving delivery of such products. We reserve the right, in our sole discretion, to refuse delivery of certain items. In the event that we refuse delivery of alcohol products because the legal requirements for delivery of alcohol are not met, or for any other reason, we may cancel the portion of your order related to alcohol products.


The following provisions apply to users of our mobile application and users who access our Sites using mobile devices.

The use of our mobile application requires the use of a mobile device and a wireless mobile data service. Depending on your plan, you may incur additional costs or data usage fees when you use our applications or visit our Sites. You are responsible for all costs related to your wireless device and mobile data service.

We may offer the ability to order items at select locations through our mobile applications. Menus, product selections and prices may vary depending on the location. If you order from a participating Pantry Fried Chicken through our application, you will be responsible for payment, and any applicable taxes for your order at the time of ordering. You must provide valid payment card and billing information. We will provide an order confirmation and estimated total price at the time of order. Your credit card will be processed for payment prior to pick-up time. We will send you a digital receipt via e-mail containing the actual amount charged to your credit card for your Pantry Fried Chicken order. Valid digital coupons that have been loaded onto your Pantry Pass Rewards Card may be accepted toward your payment, but paper coupons cannot be accepted. Payments cannot be accepted at Pantry Fried Chicken counter. If your item is not available upon your arrival at Pantry Fried Chicken, we will offer you a substitute item or a full refund to the credit card you used to place your order.

We reserve the right to discontinue mobile ordering and payment at any time.


We may offer the ability, using our mobile application, to enter and store information about gift cards you own so you can electronically manage those gift cards. After entering information about your gift cards, you may view card details, and check your gift card balance to the extent the issuer or the processor of the gift card makes such card detail and balances available to us. We do not store your credit card information.

We do not charge you to use the gift card wallet, but message and data rates may apply from your mobile phone service provider, and you are responsible for any such fees and charges.

You are solely responsible for entering your gift card information accurately. Your use of the gift card wallet is at your own risk. We are not responsible if there is an issue with redemption or if you accidentally delete the card. You should retain your plastic card.

You may not use the gift card wallet for any illegal or unauthorized purpose. We may terminate or suspend your use of the mobile gift card wallet if we determine that you have accessed or used the wallet improperly.


We may offer you the ability to scan items for purchase with a mobile device at certain locations and to check-out using the mobile device. If you use mobile check-out services, you agree to the following terms and conditions:

1. You may be given the option to use your smartphone or a store owned device. If you use your smartphone, you must first download the Pantry Fried Chicken App found at the App Store for your device. (The App may not be available for all devices.).

2. You agree to accurately scan all items when using mobile check-out services, and to pay for all items. If you are unable to scan any items for any reason, you must alert a store employee to make sure all of your items have been scanned and are listed on your receipt.

3. We may audit some or all of the items in your possession. We may also review your receipt (either your paper receipt or your receipt on your digital device, including your smartphone). We may re-scan some or all of your items to verify the price. If there is a discrepancy in some or all of your item prices, the amount confirmed by the store employee will be the amount payable by you.

4. We reserve the right to suspend or terminate your use of mobile check-out services. In addition, we reserve the right to modify, suspend, or eliminate mobile check-out services at any of our stores.

5. Remember, your use of our mobile check-out services constitutes your acceptance of these terms.


Please use our Sites at your own risk. The Sites are provided “as is,” on an as-available basis and Pantry Fried Chicken expressly disclaim all warranties, including the warranties of merchantability, fitness for a particular purpose, and non-infringement. We are not liable for any direct, indirect, incidental, special, or consequential damages (including attorneys’ fees and lost profits or savings) to you connected with use of the Sites, including the content and regardless of any negligence by us. The PFC Station Businesses do not guarantee that the functions contained on the Sites will be uninterrupted or error-free, that the Sites or the servers supporting it will be free of viruses or other harmful components, or that defects will be corrected even if the PFC Station Businesses are aware of them.

We trust you understand that the PFC Station Businesses disclaim all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to: (1) any errors in or omissions from the Sites, including, but not limited to, technical inaccuracies and typographical errors; (2) any third party websites or content therein directly or indirectly accessed through links in the Sites; (3) any information, including personal information which is posted by you or any third party, including, without limitation, information posted on any related blog; (4) the unavailability of the Sites or any portion of the Sites; (5) your use of our Sites; or (6) your use of any equipment or software in connection with our Sites.


When you use the Sites you are agreeing that your use shall be governed by and construed in accordance with the laws of the state of North Carolina.


Any dispute arising out of, involving, or in any way related to the Sites shall be subject to the exclusive venue and jurisdiction of the state and federal courts located in Forsyth County, North Carolina.


If it’s not yours, please don’t take or abuse it. All right, title and interest in and to the trademarks and copyrights contained on the Sites, and to the other content included on the Sites, including, without limitation, text, graphics, logos, buttons, button icons, images, audio and video clips, digital downloads, and data compilations, are the property of Pantry Fried Chicken, or the property of a third party that has licensed its content to Pantry Fried Chicken.

If it’s not yours, please use it responsibly. You may use the information contained on our Sites for the purpose for which it was intended. You may not reproduce, redistribute or otherwise use any materials without the express written consent of the PFC Station Businesses. You may enjoy the materials on the Sites and use them for your personal enjoyment and in the non-commercial manner for which they were intended. All rights not expressly granted are reserved. The PFC Station Businesses’ trademarks and trade dress may not be used in connection with any product or service that is not part of the PFC Station Businesses.

If it’s not yours, please don’t modify it. You agree you will not distribute, publish, transmit, modify, display or create derivative works from or exploit the contents of this Site in any way. You agree to indemnify, defend and hold harmless Pantry Fried Chicken for any and all unauthorized uses you may make of any material on the Sites.

If it is yours and you uploaded it, it’s still yours, but by putting it on our Sites, you agree to let us use all or part of it (be it text, videos, photos, etc.) for marketing purposes.

If it is yours and you didn’t authorize it, please let us know. We endeavor to comply with the Digital Millennium Copyright Act. If you believe your intellectual property has been taken, please click here and review our terms on the Digital Millennium Copyright Act to find out how to convey your concerns.


Gift card orders are limited to a maximum of $1,000 per transaction. Cards may take up to 24 hours to activate. All sales are final. Not all gift cards are available at all stores. Not responsible for lost or stolen cards. Your purchase of our brand of gift cards; Pantry Fried Chicken is excluded from our rewards program. Our brand of gift cards; Pantry Fried Chicken, have no fees and do not expire. Other retailer Gift Cards cannot be exchanged, returned or refunded. Other retailer gift cards are subject to various Terms and Conditions, please review the Terms and Conditions of the gift card before purchasing. Certain participating retailers are not located in all areas. Messages containing obscene or vulgar language will not be accepted. For additional information, please visit our Frequently Asked Questions.

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